Last updated: September 28, 2026
This page explains how and when WeStore Headless ships your order.
Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders paid by bank transfer are processed once the payment has been received. You’ll get an email when your order ships.
Delivery options and costs
Available shipping methods and their costs are shown at checkout before you pay, based on your delivery address and the items in your cart. Orders above the free-delivery threshold shown on our site ship free.
- Standard delivery: usually 3–7 business days after dispatch.
- Express delivery (where offered): usually 1–3 business days after dispatch.
- Local pickup (where offered): collect from our store once we tell you your order is ready.
Order tracking
You can follow your order’s progress from My account → Orders. When a carrier tracking number is available, we’ll include it in your shipping confirmation email.
International orders
International shipments may be subject to import duties, taxes and customs fees charged by the destination country. These are not included in our prices and are the recipient’s responsibility. Customs processing can add to delivery times.
Incorrect addresses
Please double-check your shipping address at checkout. If you spot a mistake, contact us through our Contact page as soon as possible — we can update it until your order has been dispatched.
Lost or damaged parcels
If your parcel hasn’t arrived within the expected time, or arrives damaged, contact us and we’ll work with the carrier to resolve it. See our Returns & Refunds policy for damaged or faulty items.